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STORE POLICY

CUSTOMER CARE

Our Promise

At Terra & Tann, we believe every handbag tells a story—and every customer deserves to be heard. Our commitment is to deliver exceptional service that matches the craftsmanship of our products.

 

📞 Customer Support Channels

  • Email: terraandtann@gmail.com

  • Phone: +91-9958241505 (Mon–Sat, 10 AM to 6 PM IST)

  • Live Chat: Available on our website

 

🔄 Returns & Exchanges

  • Eligibility: Items must be unused, in original packaging, with tags intact.

  • Window: Within 10 days of delivery.

  • Process: Email us with your order ID and reason for return. We'll arrange pickup or guide you through the return.

  • Exclusions: Personalized or final-sale items are non-returnable.

 

🛠️ Warranty & Repairs

  • Warranty Period: 15 days from date of purchase.

  • Coverage: Manufacturing defects (zippers, stitching, hardware).

  • Exclusions: Wear and tear, misuse, or damage due to external factors.

  • Repair Services: Post-warranty repairs available at nominal charges.

 

🚚 Shipping & Delivery

  • Free Shipping: 

  • Delivery Time: 3–7 business days across India.

  • Tracking: Real-time updates via SMS/email.

 

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PRIVACY & SAFETY

Your Privacy Matters
At Terra & Tann, we are committed to safeguarding your personal information. We believe privacy is not just a legal obligation—it's a promise of respect.

📋 What We Collect
We may collect the following information when you interact with us:
•     Contact details: Name, email, phone number
•     Shipping information: Address, postal code
•     Payment data: Securely processed via encrypted gateways
•     Browsing behavior: For improving user experience and product recommendations

🔒 How We Protect It
•     Encryption: All transactions are encrypted using SSL technology.
•     Secure servers: Data is stored on protected servers with restricted access.
•     No third-party selling: We never sell or rent your personal data to others.

WHOLESALE INQUIRIES

📞 Customer Support Channels

  • Email: terraandtann@gmail.com

  • Phone: +91-9958241505 (Mon–Sat, 10 AM to 6 PM IST)

  • Live Chat: Available on our website

PAYMENT METHODS

Credit / Debit Cards

Offline Payments

Payment Methods

TERMS & CONDITIONS:-

Thank you for visiting website.
Your credit card or debit card statements will reflect TERRA AND TANN In the case of third party statements including bankand credit card statements, the merchant name may appear in an abbreviated format.

To place an order you will need to complete the transaction on the website.By placing an order on the website or through your mobile device, you are agreeing to the terms and conditions and payment policy published in the appropriate section of the website.

After you have made your selection and added products to your shopping cart, you will need to proceed to the checkout section.

In this section, you will be asked for address and other contact information as well as payment-related information.

Once the payment transaction has been successfully completed, your order will be processed on receipt of the funds from the bank or Credit CardCompany. It is at this stage that the sale is said to be complete. Thereafter your products will be shipped based on product availability and completion of logistics operations related to the same.

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