Our Promise

At Terra & Tann, we believe every handbag tells a story—and every customer deserves to be heard. Our commitment is to deliver exceptional service that matches the craftsmanship of our products.

 

📞 Customer Support Channels

• Email: terraandtann@gmail.com

• Phone: +91-9958241505 (Mon–Sat, 10 AM to 6 PM IST)

• Live Chat: Available on our website

 

🔄 Returns & Exchanges

• Eligibility: Items must be unused, in original packaging, with tags intact.

• Window: Within 10 days of delivery.

• Process: Email us with your order ID and reason for return. We'll arrange pickup or guide you through the return.

• Exclusions: Personalized or final-sale items are non-returnable.

 

🛠️ Warranty & Repairs

• Warranty Period: 15 days from date of purchase.

• Coverage: Manufacturing defects (zippers, stitching, hardware).

• Exclusions: Wear and tear, misuse, or damage due to external factors.

• Repair Services: Post-warranty repairs available at nominal charges.

 

🚚 Shipping & Delivery

• Free Shipping: 

• Delivery Time: 3–7 business days across India.

• Tracking: Real-time updates via SMS/email.

 

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