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SHIPPING & RETURNS

SHIPPING POLICY

DOMESTIC SHIPMENTS 

FREE SHIPPING

At terraandtann.com, we are delighted to offer Free Shipping on all orders. There are no hidden charges.

INTERNATIONAL SHIPMENTS

The shipping is chargeable for international shipments and information on shipping cost will be conveyed post order is placed.

DOMESTIC SHIPMENTS DELIVERY TIMELINES

Minimum Delivery Timelines

7-10 Working Days

Maximum Delivery Timelines

7-10 Working Days

The shipping times for orders PAN INDIA may vary depending on your exact location within the country. As a general guideline, most packages are delivered within 2-7 business days. Please note that these times are estimates and are subject to change based on factors beyond our control, such as customs procedures or unexpected carrier delays.

INTERNATIONAL SHIPMENTS DELIVERY TIMELINES

Minimum Delivery Timelines

10 Working Days

Maximum Delivery Timelines (Doesn't include time taken for custom clearance in-transit)

10-15 Working Days

The shipping times for orders WORLDWIDE may vary depending on your exact location within the country. As a general guideline, most packages are delivered within10 business days. Please note that these times are estimates and are subject to change based on factors beyond our control, such as customs procedures or unexpected carrier delays.
 

DELIVERY ADDRESS
 

During the checkout process, please ensure that you provide an accurate and complete delivery address. Any errors or omissions in the address may result in delivery delays or misplacements. Svenklas.com will not be held responsible for such issues arising from incorrect address information provided by the customer.

ORDER MODIFICATIONS
 

If you need to make any changes to your order, such as updating the shipping address or modifying the items, please email our customer support team at terraandtan@gmail.com as soon as possible. While we will do our best to accommodate your request, please note that changes may not be possible once the order is in transit.

LOST PACKAGE AND ISSUES

In the rare event of a lost package or any other shipping issues, please email our customer support team at terraandtann@gmail.com immediately. We will work diligently with our courier partners to resolve the matter and ensure you receive a satisfactory solution.

RETURN & EXCHANGE POLICY

Terra and Tann – Return & Exchange Policy (7-Day Guarantee)

We want you to love your bag from Terra and Tann! If you're not completely satisfied, we offer a hassle-free return and exchange policy within 7 days of delivery.

🔁 Eligibility Criteria

  • Items must be unused, in original packaging, with all tags intact.

  • Return/exchange requests must be initiated within 7 calendar days of receiving the product.

  • Only products purchased directly from the Terra and Tann website are eligible.

🚚 Return Process

  1. Submit a return request via our Contact Us page or email terraandtann@gmail.com.

  2. Our team will arrange a reverse pickup (subject to service availability).

  3. Once received and inspected, refunds will be processed within 2–4 business days.

💳 Refunds

  • Prepaid Orders: Refunded to the original payment method.

  • COD Orders: Refunded via bank transfer or store credit (details will be requested).

  • Shipping charges are non-refundable.

🔄 Exchange Policy

  • Free exchange for size, color, or style (subject to availability).

  • Only one exchange per order is allowed.

  • Exchanges are processed once the original item is received and inspected.

🚫 Non-Returnable Items

  • Customized or monogrammed bags

  • Final sale items

  • Products showing signs of use or damage

📦 Self-Shipping Option

If reverse pickup isn’t available, you may ship the item to our warehouse. Please include your order ID and contact details inside the package.

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